Delivery Information

Shipping Options

Standard Delivery

• Delivery Time: 1-3 business days
• Cost: Free
• Tracking: Included with all orders
• Best for: Regular orders, non-urgent purchases

Express Delivery

• Delivery Time: 1-2 business days
• Cost: Free
• Tracking: Real-time tracking updates
• Best for: Last-minute gifts, urgent skincare needs

Free Shipping

• Delivery Time: 1-3 business days
• Available: Nationwide
• Automatic: Discount applied at checkout

Delivery Areas

Domestic Shipping

We deliver to all 50 states including:

• All major cities and metropolitan areas
• Rural and remote locations
• PO Boxes and military addresses (APO/FPO)
• Alaska and Hawaii (additional 2-3 days)

International Shipping

Currently shipping to:

• Canada: 5-7 business days
• United Kingdom: 7-10 business days
• Australia: 8-12 business days
• European Union: 7-14 business days
• [Add your specific countries]

International customers are responsible for customs duties and import taxes

Order Processing

Same-Day Processing

• Orders placed before 2:00 PM (EST) ship the same business day
• Orders placed after 2:00 PM ship the next business day
• Weekend orders process on Monday

Processing Time

• Standard Processing: 1-2 business days
• Holiday Seasons: 2-3 business days
• Custom Products: 3-5 business days
• Bulk Orders: Contact us for timeline

What We Do

1. Order Verification: Confirm payment and shipping details
2. Quality Check: Inspect all products before packing
3. Secure Packaging: Protective materials for fragile items
4. Temperature Control: Special handling for heat-sensitive products

Packaging & Protection

Eco-Friendly Packaging

• Recyclable cardboard boxes
• Biodegradable packing peanuts
• Minimal plastic usage
• Reusable beauty bags for larger orders

Product Protection

• Fragile Items: Extra padding and "Fragile" labels
• Liquids: Sealed in protective bags
• Glass Containers: Individual bubble wrap protection
• Temperature Sensitive: Insulated packaging when needed

Discrete Packaging

• Plain exterior packaging (no beauty store branding)
• Available upon request
• Perfect for gifts or privacy

Tracking Your Order

Order Confirmation

• Instant email confirmation after purchase
• Order number for easy reference
• Estimated delivery date provided

Shipping Notification

• Email sent when order ships
• Tracking number included
• Direct link to carrier tracking

Delivery Updates

• Real-time tracking updates
• SMS notifications available
• Email alerts for delivery attempts

Track Your Package

You can track your order using:

• Our website order lookup
• Carrier website (UPS, FedEx, USPS)
• Mobile apps
• Phone tracking (call us for updates)

Delivery Requirements

Signature Required

• Orders over $200 automatically require signature
• Available as optional service for any order
• Adult signature (21+) required for certain products
• Can be waived with delivery instructions

Safe Delivery Options

• Leave at Door: Standard (at your own risk)
• Signature Required: Guaranteed hand delivery
• Pickup Location: UPS Store, FedEx Office locations
• Delivery Instructions: Special notes for drivers

Special Delivery Services

Gift Delivery

• Gift wrapping available ($5.99)
• Personalized gift messages
• Delivery to different address
• Special occasion timing

Scheduled Delivery

• Choose specific delivery date
• Perfect for birthdays and events
• Additional $7.99 fee
• Subject to carrier availability

Contactless Delivery

• Leave packages at door
• Photo confirmation of delivery
• SMS notification when delivered
• Perfect for busy schedules

Delivery Issues & Solutions

Common Issues

• Package Not Delivered: Check with neighbors, building management
• Wrong Address: Contact us immediately for reshipment
• Damaged Package: Take photos and report within 48 hours
• Missing Items: We'll investigate and resolve quickly

Our Guarantee

• Replace lost packages at no cost
• Refund or reship damaged items
• Investigate all delivery complaints
• Work with carriers to resolve issues

What To Do If...

Package is Late:

1. Check tracking for updates
2. Wait 1 extra business day
3. Contact us if still missing
4. We'll investigate with carrier

Package is Damaged:

1. Take photos of box and contents
2. Don't throw away packaging
3. Contact us within 48 hours
4. We'll send replacement immediately

Wrong Item Delivered:

1. Check if it belongs to neighbor
2. Contact us with order details
3. We'll arrange pickup and reshipment
4. Keep item until we resolve issue

Holiday & Peak Season Delivery

Holiday Shipping Deadlines

• Christmas: Order by December 20th for Christmas delivery
• Valentine's Day: Order by February 12th
• Mother's Day: Order by May 10th
• Holiday Express: Available with express shipping

Peak Season Information

• Extended processing times during holidays
• Limited delivery on federal holidays
• Higher shipping volume may cause delays
• Plan ahead for gift giving

International Delivery Details

Customs & Duties

• Customer responsible for all fees
• Duties calculated by destination country
• Packages may be held for inspection
• Delivery delays possible during customs process

Restricted Items

Some beauty products cannot ship internationally:

• Aerosols and pressurized containers
• Products containing alcohol
• Certain fragrances and perfumes
• Check restrictions for your country

Documentation

• Commercial invoice included
• Product descriptions in English
• Value declared accurately
• Required customs forms completed

Delivery FAQs

Q: Can I change my delivery address after ordering? A: Yes, if the order hasn't shipped yet. Contact us immediately.

Q: What if I'm not home for delivery? A: Carrier will leave a notice for redelivery or pickup options.

Q: Do you deliver on weekends? A: Saturday delivery available with express shipping. No Sunday delivery.

Q: Can I track multiple orders together? A: Each order has separate tracking. Use our website to view all orders.

Q: What happens if my package is stolen? A: File a police report and contact us. We'll work to resolve the issue.

Q: Can I pick up my order instead of shipping? A: Currently, we're online-only. All orders must be shipped.

Contact Us About Delivery

Having delivery questions or issues? We're here to help!

Customer Service:

• Email: [Your Email]
• Phone: [Your Phone Number]
• Live Chat: Available on website
• Response time: Within 24 hours

Track Your Order: Visit our website and enter your order number in the tracking section.

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Delivery times are estimates and not guaranteed. Weather, holidays, and other factors may affect delivery times. We'll keep you updated on any delays and work to get your beauty products to you as quickly as possible.