Terms & Condations
Additional Store Policies
Privacy Policy
Effective Date: 28 Auguest 2025
Last Updated: 28 Auguest 2025
Information We Collect
- Personal Information: Name, email, phone number, billing/shipping address
- Payment Information: Credit card details (securely processed)
- Usage Data: Website activity, product preferences, search history
- Device Information: IP address, browser type, device type
How We Use Your Information
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Send marketing communications (with consent)
- Improve our products and services
- Prevent fraud and ensure security
Information Sharing
- We do not sell personal information to third parties
- Shared only with service providers (shipping, payment processing)
- May be disclosed if required by law
Your Rights
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Data portability rights
Refund and Exchange Policy
Eligible for Return/Exchange
- Unopened products in original packaging
- Products returned within 30 days
- Defective or damaged items
- Wrong item sent by us
NOT Eligible for Return
- Opened skincare, makeup, or body care products
- Products used or tested
- Items without original packaging
- Personalized products
- Sale items (unless defective)
Return Process
- Contact us within 30 days of delivery
- Provide order number and reason for return
- Receive return authorization and instructions
- Ship item back in original condition
- Receive refund within 7-10 business days
Exchange Policy
- Exchanges available for unopened items only
- Customer pays return shipping unless item is defective
- Size/shade exchanges subject to availability
Shipping Policy
Domestic Shipping
- Standard: 3-5 business days - $5.99
- Express: 1-2 business days - $12.99
- FREE shipping on orders over $50
International Shipping
- Available to [List Countries]
- Delivery: 7-14 business days
- Shipping costs calculated at checkout
- Customer responsible for customs duties
Order Processing
- Orders placed by 2 PM ship same day
- Processing time: 1-2 business days
- No shipping on weekends or holidays
Shipping Protection
- All orders insured up to $100
- Signature required for orders over $200
- Lost packages will be replaced or refunded
Product Authenticity Guarantee
Our Promise
- 100% authentic products guaranteed
- Direct sourcing from authorized distributors
- No expired or near-expiry products
- Quality-controlled storage conditions
Counterfeit Protection
- Holographic seals where applicable
- Batch number verification available
- Certificate of authenticity upon request
- Report suspected counterfeits immediately
Ingredient Transparency
What We Provide
- Complete ingredient lists (INCI names)
- Common allergen warnings
- Cruelty-free and vegan indicators
- Sustainability information
Allergen Information
Common allergens we flag:
- Fragrances and essential oils
- Sulfates and parabens
- Nuts and botanical extracts
- Alcohol and glycols
Special Formulations
- Sensitive skin products clearly marked
- Natural and organic certifications displayed
- pH levels provided where relevant
- Dermatologist-tested indicators
Age Verification Policy
Purchase Requirements
- Must be 18+ to create account
- Age verification for certain products
- Parental consent required for minors
Restricted Products
- Anti-aging treatments (21+)
- Certain chemical peels (18+)
- Professional-grade products (varies)
Product Safety Guidelines
Before First Use
- Read all product labels carefully
- Perform patch test (apply small amount to inner arm)
- Wait 24-48 hours for any reaction
- Check expiration dates
- Follow usage instructions exactly
When to Stop Using
- Redness or irritation occurs
- Burning or stinging sensation
- Unusual breakouts or reactions
- Any discomfort or concern
Storage Recommendations
- Keep products in cool, dry places
- Avoid direct sunlight
- Ensure caps are tightly closed
- Check for changes in texture/smell
Customer Service Standards
Our Commitment
- Respond to emails within 24 hours
- Phone support during business hours
- Knowledgeable beauty consultants available
- Multi-language support: [List languages]
Contact Methods
- Email: [Your Email] (24/7)
- Phone: [Your Phone] (Mon-Fri 9AM-6PM)
- Live Chat: Available on website
- Social Media: [@YourHandle]
Resolution Process
- Listen to your concern
- Investigate thoroughly
- Provide clear solution
- Follow up to ensure satisfaction
Loyalty Program Terms
Membership Benefits
- Earn 1 point per $1 spent
- 100 points = $5 reward
- Birthday month 20% discount
- Early access to sales
- Free samples with orders
Point Expiration
- Points expire after 12 months of inactivity
- Email reminders sent before expiration
- Points cannot be transferred
Professional Consultation Disclaimer
Virtual Consultations
- For informational purposes only
- Not a substitute for dermatologist advice
- Recommendations based on provided information
- Individual results may vary
Liability Limitations
- We are not medical professionals
- Serious skin conditions require doctor consultation
- We cannot diagnose skin problems
- Always prioritize professional medical advice
Website Terms of Use
Acceptable Use
- Browse and purchase products
- Leave honest reviews
- Share content with permission
- Respect intellectual property
Prohibited Activities
- Creating fake accounts
- Leaving fraudulent reviews
- Copying website content
- Attempting to hack or disrupt services
Content Ownership
- Product images belong to respective brands
- Website design and content protected by copyright
- User-generated content may be used for marketing
- Credit given when content is shared
Contact Information
[Your Store Name]
📧 Email: [Your Email]
📞 Phone: [Your Phone Number]
📍 Address: [Your Business Address]
🌐 Website: [Your Website URL]
Business Hours:
24/7
Follow Us:
Instagram: [@YourInstagram]
Facebook: [Your Facebook]
Contact Information
[Your Store Name]
📧 Email: [Your Email]
📞 Phone: [Your Phone Number]
📍 Address: [Your Business Address]
🌐 Website: [Your Website URL]
Business Hours:
24/7
Follow Us:
Instagram: [@YourInstagram]
Facebook: [Your Facebook]
All policies are subject to change. Current versions are always available on our website. For questions about any of these policies, please contact our customer service team.
Our team
-
Ala Olivia
CEO
-
George Leo
Project Manager
-
Amelia Jacky
Production Controller
-
Daniel Arthur
Store Manager
